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From Difficult to Effective Conversations

Initiating and managing a difficult conversation is a crucial management skill. Most of us would cringe, avoid, delay, procrastinate, anything to make it go away. Having a difficult conversation is never easy, but it can be thoughtful, respectful and even productive.

This session is focused on understanding a variety of approaches to difficult conversations, including how your habits when it comes to conflict impact how you have difficult conversations. This 90-minute Online Skill Builder will be led by a professional WinSETT facilitator and include discussion, self-reflection and experience-based learning.

Learning Objectives:

  • Explore examples of difficult conversations in SETT
  • Use a simple framework to prepare for and navigate difficult conversations
  • Identify strategies to move from difficult to effective conversations
  • Explore gendered and online aspects of difficult conversations


Check back here for dates or contact us at to find out more about upcoming sessions

The Buzz

“The session was excellent, and the facilitator was clearly an expert in this field. I learnt quite a bit!”

“[As a result of this session] I will prepare for the conversation ahead of time, but not looking only from my perspective”

“Great session! Got a lot out of this one!”

Recent Participants

This online learning opportunity is limited to 35 participants (all genders). There must be a minimum number of attendees to proceed. Requests for a withdrawal or transfer within 7 days of the session will be denied unless there are exceptional circumstances.

This course was developed as part of a 31-month research project funded by the NL Workplace Innovation Centre (NLWIC) at College of the North Atlantic (CNA) through the Department of Immigration, Population Growth and Skills (IPGS) under the Canada-Newfoundland and Labrador Labour Market Development Agreement.