Working with Challenging People

Some people just press your buttons. For whatever reason, you react differently to them and they do not react well to you. But you must work with them and often rely on them to be able to deliver successful results in the workplace. This 90-minute online seminar is focused on understanding the dynamics of your relationships with challenging people so that you can develop strategies to work successfully with them.

Learning Objectives:

  • Define what “challenging” means in the context of workplace/interpersonal relationships
  • Recognize how your natural skills and aptitudes, communication style, individual perspective, and gender may play a part in challenging relationships
  • Discover how empathy and curiosity can be used as strategies to help you manage challenging situations
  • Begin to develop an action plan to create more effective working relationships with challenging people

This Skill Builder is offered as a part of WinSETT’s Collaboration & Teamwork Tune-up Series or can be purchased individually.

The Buzz

“It’s on us to write the script. We can’t control their actions, but we can set ourselves on a more positive path”

“I truly do enjoy these sessions – the discussion that is prompted by the breakout rooms is great. I look forward to attending more of these in the future.”

Recent Participants

This online learning opportunity is limited to 35 participants (all genders). There must be a minimum number of attendees to proceed. Requests for a withdrawal or transfer within 7 days of the session will be denied unless there are exceptional circumstances.

This course was developed as part of a 31-month research project funded by the NL Workplace Innovation Centre (NLWIC) at College of the North Atlantic (CNA) through the Department of Immigration, Population Growth and Skills (IPGS) under the Canada-Newfoundland and Labrador Labour Market Development Agreement.